Payment & Delivery Options and Charges
What currency can you pay in?
Jekyll & Hyde watches are quoted in US Dollars. Please see payment options at check-out.
Does the price include your sales or VAT tax?
Prices are all quoted excluding local or national sales tax or VAT. For Switzerland (8%) and California (7.5%) the VAT/Sales Tax will be added to the invoice. For all other countries or areas you will be charged your national or local sales tax upon import or receiving them.
Where are Jekyll & Hyde watches shipped from?
Jekyll & Hyde watches are shipped to most locations world-wide either from Malibu, USA or from Duedingen, Switzerland.
How soon is my order shipped?
Your order is normally shipped within 24 hours which can stretch to 36 hours during busy buying periods. You will be notified by email with AWB (if available) when your package has been shipped.
What shipping costs arise for domestic (USA or Switzerland) orders?
The price of Jekyll & Hyde watches includes free shipping by regular courier to destinations in USA or Switzerland.
Do we ship internationally (outside of USA or Switzerland)?
Yes, we ship word-wide to most countries that are serviced by the major carriers such as DHL, Fedex or UPS. Packages can take up to 3 weeks to arrive depending on your location. Customs can hold a package for a number of days which can cause delays.
What shipping costs arise for international (outside of USA or Switzerland) orders?
Please see shipping options upon “check-out”.
Are there other costs such as duties and fees when shipping internationally, i.e. outside of California/USA or Switzerland?
Yes! There may be duties and sales taxes to be paid by you, the buyer. You, the buyer are responsible for any customs, broker or other fees upon importation. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused upon receipt, then you, the buyer are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Return a watch
You may return your watch within 15 days from the purchase date for a replacement or full reimbursement. We can only accept returns in perfect, unused condition and in the original packaging including the warranty card. Watches that have “wear and tear” marks (scratches, nicks, worn straps, etc.) are not accepted. The cost of returning the purchased item is at the buyer’s expense. Please send us first an email to firstname.lastname@example.org and we shall provide you with the necessary instructions.